Privacy Policy

1. Controller

The controller responsible for the processing of personal data on this website is:

[Name/company of your shop]
[Street and number]
[Postal code, city]
Switzerland
Email: [Email address]
Phone: [Phone number, if available]

2. General Information

We process the personal data of our customers and other visitors to our website carefully, for specific purposes, and in accordance with Swiss data protection law.

Personal data means any information relating to an identified or identifiable natural person.

3. Collection and Processing of Personal Data

We process personal data that you provide to us directly, as well as data that is collected automatically when you use our website. This may include in particular:

• First and last name
• Billing and delivery address
• Email address
• Phone number
• Order and payment information
• Communication content
• IP address
• Device and browser information
• Date and time of access
• Usage data related to our website

4. Purposes of Data Processing

We process personal data in particular for the following purposes:

• Providing and operating our webshop
• Processing orders and deliveries
• Handling payments
• Communicating with customers
• Responding to inquiries
• Improving our website and services
• Measuring reach and analyzing user behavior
• Running and optimizing online advertising
• Ensuring security and preventing misuse
• Complying with legal obligations

5. Hosting

Our website is hosted by:

Kreativ Media GmbH
Höschgasse 45
8008 Zurich
Switzerland

As part of its services, the hosting provider may have access to technical data and other personal data to the extent necessary for the operation, security, and stability of the website.

6. Orders and Customer Account

If you place an order in our webshop or create a customer account, we process the personal data required for that purpose. This includes in particular contact details, address data, order data, payment information, and delivery details.

This processing is carried out for the performance of the contract, order handling, invoicing, delivery, and customer support.

7. Payment Service Providers

We use external payment service providers to process payments. Depending on the payment method selected, the data required for payment processing is transferred to the respective provider.

PayPal

If you choose PayPal, payment processing is carried out via PayPal. In this context, data such as your name, address, email address, order amount, transaction data, IP address, and other information required for payment processing may be transferred to PayPal.

TWINT

If you choose TWINT, payment processing is carried out via the integrated TWINT services. The data required to complete the payment is processed for this purpose.

Mollie

For credit card payments, we use Mollie as our payment service provider. The personal data required for payment processing is transferred to Mollie for this purpose.

8. Shipping and Logistics

To the extent necessary for the delivery of your order, we transfer the required personal data to shipping and logistics providers, in particular your name, delivery address, and, where applicable, contact details.

9. Contact

If you contact us by email, contact form, or otherwise, we process the information you provide in order to handle your inquiry and any follow-up questions.

10. Cookies and Similar Technologies

We use cookies and similar technologies on our website. These are used in particular to enable the use of the website, store settings, ensure security, and analyze the use of our website as well as to measure and optimize advertising.

You can configure your browser to block, restrict, or delete cookies. Please note that doing so may limit certain functions of our website.

11. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to statistically analyze the use of our website and improve our services. In this context, information about the use of the website may be processed, in particular IP addresses, usage data, device information, browser data, and interactions with our website.

12. Google Ads

We use Google Ads to promote our products and services. In this context, Google and we may process data relating to the use of our website, clicks on advertisements, interactions, and possible conversions. This serves to measure the success of our advertising and to optimize our marketing activities.

If Google Ads is used with tracking or remarketing functions, cookies or similar technologies may be used for this purpose.

13. Disclosure of Personal Data to Third Parties and Abroad

In the course of our business activities and for the purposes described in this Privacy Policy, personal data may be disclosed to third parties, in particular to:

• Hosting providers
• Payment service providers
• Shipping and logistics partners
• IT and analytics service providers
• Marketing and advertising service providers

In this context, personal data may also be transferred abroad, in particular where service providers or their subcontractors operate infrastructure outside Switzerland.

14. Retention Period

We retain personal data for as long as necessary for the respective purposes, as long as legal retention obligations apply, or as long as there is a legitimate interest in retention. After that, the data is deleted or anonymized.

15. Data Security

We take appropriate technical and organizational security measures to protect personal data against loss, unauthorized access, misuse, or unauthorized alteration.

16. Rights of Data Subjects

Under applicable data protection law, you have in particular the right:

• to request information about your personal data processed by us
• to request correction of inaccurate personal data
• under certain conditions, to request deletion of your personal data
• to object to data processing
• to withdraw consent given, with effect for the future

17. Changes

We may amend this Privacy Policy at any time. The version published on our website shall apply.

Last updated: Mai 03 2026